Written By Will (F&F Dev)
Last updated 5 months ago
We use Stripe, a trusted third-party payment processor, to handle all transactions in Friends & Fables. This means that the actual processing of your payment is not directly managed by us.
If your payment card was declined, the most effective steps you can take are:
Verify your payment information details. The most common reasons for a payment being declined is an incorrect card number, CVV, postal code, billing address, or insufficient funds.
Contact your bank: Your card issuer can provide specific details about why the transaction was declined. Common reasons include insufficient funds, expired cards, or suspicious activity flags.
If you continue to experience issues after contacting your bank, please email us at [email protected], and we'll do our best to assist you further.